视频会议的疲劳？探讨COVID-19期间视频会议后疲劳度的变化

Videoconference fatigue? Exploring changes in fatigue after videoconference meetings during COVID-19

（原文载美国《应用心理学杂志》2021年第106卷第3期）

【摘要】为了应对COVID-19的全球健康大流行病，许多员工转为远程工作，其中包括远程会议。伴随着这种突然的工作方式的转变，员工和媒体开始讨论视频会议疲劳。它是一种潜在的新现象，这种潜在的新现象是指视频会议导致的疲劳感和疲惫感。本研究采用混合方法研究了视频会议疲劳的性质、发生时间以及与疲劳相关的视频会议特征。对定性数据的主题分析表明，视频会议疲劳是存在的，通常在视频会议的相近时间内发生，并且受到多种视频会议特征的影响。定量研究在五个工作日内每小时收集55名因 COVID-19 大流行而远程工作的员工的数据。潜在增长模型的结果表明，一天中不同时间的视频会议与员工疲劳的偏差有关，超出了基于典型疲劳轨迹的预期研究。研究对279场视频会议进行多层次建模，结果表明，关闭麦克风和具有较高的团体归属感与视频会议后的疲劳程度有关。其他分析表明，较高的团体归属感是防止视频会议疲劳的最一致的保护因素。这些发现对员工和组织来说有直接的实际意义，因为他们将继续在远程工作这个相对较新的领域里摸索。

【关键词】疲劳；视频会议；COVID-19；工作会议；远程工作

[Abstract] In response to the Coronavirus disease 2019 (COVID-19) global health pandemic, many employees transitioned to remote work, which included remote meetings. With this sudden shift, workers and the media began discussing videoconference fatigue, a potentially new phenomenon of feeling tired and exhausted attributed to a videoconference. In the present study, we examine the nature of videoconference fatigue, when this phenomenon occurs, and what videoconference characteristics are associated with fatigue using a mixed-methods approach. Thematic analysis of qualitative responses indicates that videoconference fatigue exists, often in near temporal proximity to the videoconference, and is affected by various videoconference characteristics. Quantitative data were collected each hour during five workdays from 55 employees who were working remotely because of the COVID-19pandemic. Latent growth modeling results suggest that videoconferences at different times of the day are related to deviations in employee fatigue beyond what is expected based on typical fatigue trajectories. Results from multilevel modeling of 279 videoconference meetings indicate that turning off the microphone and having higher feelings of group belongingness are related to lower post videoconference fatigue. Additional analyses suggest that higher levels of group belongingness are the most consistent protective factor against videoconference fatigue. Such findings have immediate practical implications for workers and organizations as they continue to navigate the still relatively new terrain of remote work.

    [Keywords] fatigue; videoconference; COVID-19; work meeting; remote work

论文原文：Bennett, A. A., Campion, E. D., Keeler, K. R., & Keener, S. K. (2021). Videoconference fatigue? Exploring changes in fatigue after videoconference meetings during COVID-19. Journal of Applied Psychology, 106(3), 330–344. DOI：10.1037/apl0000906